We have developed this website to ensure content is available to the widest possible audience, including readers using assistive technology or accessibility features. By adhering to guidelines for accessible web design, we acknowledge the diversity of communication methods, available technologies and abilities of web-users in the community.

We strive to comply with W3C's Web Content Accessibility Guidelines.

At times, we publish documents and publications received from third parties. These third party documents may not adhere to the standards followed by the Department of Customer Service.

If you encounter any problems accessing information on the site please contact us for assistance.

People with disability

For people with low vision or who are blind, the text size can be reduced or increased by using your keyboard and mouse: hold down the Ctrl 'control' key on your keyboard and use the scroll function on your mouse by rolling the scroll wheel.

People with restricted internet access

The department aims to keep the size of all PDF documents on the website below 10 megabytes. However, this may not always be possible in all cases. For example: large development proposals, or documents containing large images or maps.